Consular, Passport and Visa Division Consular, Passport and Visa Division

Complaints against Recruiting Agents

Q: My Recruiting Agent misguided me about work conditions relating to my job abroad. My contract also does not appear to reflect what I was told by him. He also charged me an exorbitant amount for getting me this job. What should I do?
A:

You can lodge a complaint with the office of the Protector General of Emigrants (pge@mea.gov.in), providing details of your Recruiting Agent. You can also get in touch with the Indian Embassy/Consulate or register your grievance on the MADAD Portal - www.madad.gov.inExternal website that opens in a new window or call the Overseas Workers Resource Centre (OWRC) for assistance.

Q: My Recruiting Agent promised me a job visa for a foreign country, but he is saying I should first go there on a tourist visa and he will get it converted into a work visa later. Should I accept this and go ahead?
A:

You can lodge a complaint with the office of the Protector General of Emigrants (pge@mea.gov.in), providing details of your Recruiting Agent. You can also get in touch with the Indian Embassy/Consulate or register your grievance on the MADAD Portal - www.madad.gov.inExternal website that opens in a new window or call the Overseas Workers Resource Centre (OWRC) for assistance.

Q: Where to check whether the Recruiting Agent is registered with the Government or not?
A:

Always deal with a registered Recruiting Agent. Only then will your rights be protected. Whether a Recruiting Agent is registered or not can be checked on the E-migrate portal:https://emigrate.gov.inExternal website that opens in a new window

Q: A Recruiting Agent fraudulently sent my daughter abroad by lying to us about her working conditions. Now sheisfacing problems there. When we asked the Agent, he is threatening us. What should we do?
A:

You can lodge a complaint with the office of the Protector General of Emigrants (pge@mea.gov.in), providing details of your Passport and your Recruiting Agent. You can also get in touch with the Indian Embassy/Consulate or register your grievance on the MADAD Portal -www.madad.gov.inExternal website that opens in a new window or call the Overseas Workers Resource Centre (OWRC) for assistance.

Q: The Recruiting Agent is charging a very high fee for providing services. How do I find out if the rates are reasonable? Are there any prescribed rates?
A:

These details can be obtained by emailing the Protector General of Emigrants at pge@mea.gov.in. You can also call the Overseas Workers Resource Centre (OWRC) or approach one of our Migrant Resource Centres for assistance. As per current guidelines issued by the Protector General of Emigrants (PGE), service charges of Recruiting Agents cannot be more than Rs. 20,000 per emigrant. Do not deal with unregistered recruiting agents. This can be verified by asking for the License Number of the agent and noting it down for verification.