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Q NO.508 ISSUE OF PASSPORT IN PASSPORT MELA

December 03, 2015

RAJYA SABHA
UNSTARRED QUESTION NO.508
TO BE ANSWERED ON 03.12.2015

ISSUE OF PASSPORT IN PASSPORT MELA

508. SHRI PALVAI GOVARDHAN REDDY:

Will the Minister of EXTERNAL AFFAIRS be pleased to state:

(a) the total number of Passports issued in 2014-15, State-wise;

(b) the specific steps Government has taken to ensure faster Passport clearances for applicants;

(c) the details of Passport Melas conducted in 2014-15, State-wise and to what extent the above Melas are helping in issuing Passports;

(d) whether there are demands to convert such Melas into temporary Passport centres; and

(e) if so, whether any policy decision has been taken by Government in this regard?

ANSWER
THE MINISTER OF STATE IN THE MINISTRY OF EXTERNAL AFFAIRS
[GEN. (DR) V. K. SINGH (RETD)]


(a) The total number of 86,91,828 Passports have been issued in 2014-15 by Passport Issuing Authorities in India, excluding Passports issued by Missions/Posts abroad. The State-wise list of number of Passports issued is enclosed at Annexure –I..

(b) The Government has taken several steps to render faster passport delivery with expanded Passport Service network consisting of 37 Passport Offices, 77 Passport Seva Kendras and 18 Passport Seva Laghu Kendras of which 6 are already operational. The major reforms achieved under Passport Seva Project are:- (i) Anywhere anytime access: Citizens can seek an appointment on payment of fees online through Passport Seva portal. (ii) Improved amenities: The Passport Seva Kendras provide a world class ambience with Electronic Queue Management System (iii) State of the Art Technology Infrastructure: Passport Seva is supported by state of the art technology infrastructure which enables end-to-end passport services with enhanced security. (iv) Integration with Police and India Post. The Passport Seva Project network connects with the State Police across all the states and Union Territories for applicant data sent electronically for police verification and India Post for tracking delivery of Passport to citizens.(v) Call Centre & Help Desk: Multi-lingual national call centre operating in 17 languages to provide them information relating to passport service and update about the status of the applications. mPassport Seva app provides information on passport services. Besides, a Grievance Cell is also operating for the redressal of grievances.

(c) & (d) The total number of 431 Passport Melas have been conducted during 2014-15. The details of State-wise Passport Melas conducted during 2014-15 is enclosed at Annexure II. The Melas are conducted on Saturdays and Sundays and other holidays to meet out the rising demand of the citizens and also to attend to those who could not visit Passport Office during working days. However, there is no such demand to convert Mela into a temporary Passport Centres as they take place at PSKs itself.

(e) Does not arise.

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